The frequently asked questions. If you don't find what you are looking for, please join our
What is ModMail?
ModMail is a feature-rich Discord bot designed to enable your server members to contact staff easily.
How do I set up ModMail?
Simply run =setup in your server.
How do I use ModMail to contact staff?
Message the bot what you would like to send.
Where do I get ModMail premium?
Please go to https://modmail.xyz/premium.
Why is the bot not responding?
Please check the following before asking for help.
- The bot has Read Messages, Send Messages, and Embed Links permissions.
- You are using the correct prefix. Use @ModMail prefix to check the prefix.
- The command you are using is valid. Check using =help <command>.
- The bot is online. Discord might be having issues, or the bot might be restarting.
The bot says that a category is not found, what should I do?
If you are a server admin, this is telling you that the bot is not set up properly. If you have previously used =setup, you might have deleted the category. Either use =category [name] to create the category or =setup to set up everything again.
How do I change the server I want to send the message to?
Simply react with 🔁 on the confirmation message and you will be asked to choose. If you have confirmation message disabled, use =new <message> instead. There is also a shortcut to that: =send <server ID> <message>.
Why is the custom emote I sent not working?
Due to Discord requirements, the bot needs to be in the server where the emote is from in order to use it.
Why is the ModMail log not working?
This is most likely due to a lack of permission. If it still does not work with full permissions, you can try deleting the channel and run =logging to enable it again.
How do I change the prefix of the bot?
Use the command =prefix <new prefix>.
Can I rename the ModMail channel?
Yes. you can.
Is the bot open source?
Yes! See https://github.com/chamburr/modmail. However, we will not provide any help for self-hosting.
None of these helped me!
Please join our support server and ask in the #support channel!