FAQs

ModMail is a feature-rich Discord bot designed to enable your server members to contact staff easily.

Simply run =setup in your server.

Message the bot what you would like to send.

Please go to https://modmail.xyz/premium.

Please check the following before asking for help. - The bot has Read Messages, Send Messages, and Embed Links permissions. - You are using the correct prefix. Use @ModMail prefix to check the prefix. - The command you are using is valid. Check using =help <command>. - The bot is online. Discord might be having issues, or the bot might be restarting.

If you are a server admin, this is telling you that the bot is not set up properly. If you have previously used =setup, you might have deleted the category. Either use =category [name] to create the category or =setup to set up everything again.

Simply react with 🔁 on the confirmation message and you will be asked to choose. If you have confirmation message disabled, use =new <message> instead. There is also a shortcut to that: =send <server ID> <message>.

Due to Discord requirements, the bot needs to be in the server where the emote is from in order to use it.

This is most likely due to a lack of permission. If it still does not work with full permissions, you can try deleting the channel and run =logging to enable it again.

Use the command =prefix <new prefix>.

Yes. you can.

Experimental AI features currently include conversation summary and generated response, and are available to premium users only. Conversation summary is shown alongside of transcript, while generated response will use conversation context and your custom prompts to craft a response. An external service, Groq, is used for all AI features.

Each time an AI feature is used, the context of the current conversation will be sent to Groq for processing, together with various prompts. Neither ModMail nor Groq will retain your data or train any models with the data. Furthermore, all AI features can be disabled.

Yes! See https://github.com/chamburr/modmail. However, we will not provide any help for self-hosting.

Please join our support server and ask in the #support channel!