FAQs

ModMail is a feature-rich Discord bot designed to enable your server members to contact staff easily.

Simply run =setup in your server.

Message the bot what you would like to send.

Please go to https://modmail.xyz/premium.

Please check the following before asking for help. - The bot has Read Messages, Send Messages, and Embed Links permissions. - You are using the correct prefix. Use @ModMail prefix to check the prefix. - The command you are using is valid. Check using =help <command>. - The bot is online. Discord might be having issues, or the bot might be restarting.

If you are a server admin, this is telling you that the bot is not set up properly. If you have previously used =setup, you might have deleted the category. Either use =category [name] to create the category or =setup to set up everything again.

Simply react with 🔁 on the confirmation message and you will be asked to choose. If you have confirmation message disabled, use =new <message> instead. There is also a shortcut to that: =send <server ID> <message>.

Due to Discord requirements, the bot needs to be in the server where the emote is from in order to use it.

This is most likely due to a lack of permission. If it still does not work with full permissions, you can try deleting the channel and run =logging to enable it again.

Use the command =prefix <new prefix>.

Yes. you can.

Yes! See https://github.com/chamburr/modmail. However, we will not provide any help for self-hosting.

Please join our support server and ask in the #support channel!